General Inquiries

For questions about Ecimu features, pricing, accounts, or general information, please contact our support team at [email protected].

Developer Submissions

Ecimu welcomes integrations, plugins, and API-based solutions. To facilitate a thorough review, please send your materials to [email protected] with the subject line "Developer Submission – [Your Organization]".

• Overview: product name, purpose, and target Ecimu products or APIs
• Technical documentation: API references, SDKs, data models, authentication
• Security posture: data handling, access controls, and compliance notes
• Onboarding details: expected timelines, required resources, and support needs
• Point of contact: primary email and phone number

Tips for faster consideration: provide a concise specification, a public repository link, and any consent or licensing information relevant to Ecimu.

Alternatively, you may initiate a submission via email using the above address with the proper subject line.

Response Times

We acknowledge inquiries within business hours and aim to provide substantive replies as quickly as possible. Typical response windows are:

• General inquiries: 1–2 business days
• Billing or account-related questions: up to 2–3 business days
• Developer submissions: 3–5 business days for initial review

For expedited handling, please indicate "EXPEDITE" in the subject line of your email or select the highest-priority option in the form where available. Note that response times are estimates and may vary with inquiry volume and complexity. Ecimu reserves the right to provide updates as new information becomes available.